Frequently asked questions (FAQs)
Q: Can we get hold of you 24/7?
A: We have a manned control room that deal with any queries 24 hours a day 7 days a week
Q: What happens if a customer would like to appeal against a parking charge notice?
A: After any parking charge we issue a receipt which contains ways to appeal (we has a dedicated team that deal with appeals)
Q: What should I do if one of your machines break down or is faulty?
A: On every machine that we provide we supply our contact details. Corepoint Parking Solution are always happy to fix any machine in a prompt manner. Corepoint Parking Solution have an appointed staff member to service the machine(s) regularly to ensure that any break downs will be infrequent
Q: How do I report illegally parked vehicles?
A: Call our head office and an officer will be despatched
Q:What sort of insurance do you have?
A: Corepoint Parking Solution have full public liability insurance covering up to £10 million
Q: Are you fully licensed and trained?
A: All of our operatives are fully trained and licensed to SIA standards